Delivery Information

We strive to deliver the best products and the lowest rates with true shipping costs. UPS Ground is usually the most cost effective way to ship promotional items. Within the continental US, shipping time is from one to five days via UPS Ground depending upon where the packages originate and their ultimate destination.

Production Time

Products ship within 10 days after art approval unless purchasing 24 hr rush products which ship in 24 hours.

Tax Information

If State Sales Tax is included on your invoice, PenFactory.com is required to collect and remit sales tax in the State your order was shipped unless a valid exemption certificate is provided by the customer. Purchases made outside of your State may be subject to sales and/or use tax. Customers are responsible for determining their sales and use tax liability and remitting such tax to the appropriate state tax agency.